THE APC STORY

American Print Consultants was born out of the recession of 2010, a time when an increasing number of graphics producers were choosing to keep older equipment running rather than replacing with new. APC Founder, Rob Almstrom identified a unique opportunity to service the customers that many of the "big-box" equipment suppliers had turned their backs on, building a loyal following of repair clients in the process.
 
By 2015 the number of repair and consulting clients was increasing rapidly, so Rob enlisted help from long-time technician friends Brian Hendricks and Dave Mee. Shortly after, the new new team-of-three began reselling equipment for a number of manufacturers. To keep up Rob's original "Service-First" approach to these sales, the three reached out to their network, adding technicians to provide a superior quality of install and after-sales service.
 
A relative few years on and APC is proud to boast one of the largest team of support technicians of any graphics equipment reseller. Knowing that quantity is no match for quality, we honestly believe our team to be made up of the best in the industry. Meet our exceptional team below.
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Rob Almstrom

Partner & Technician

Rob's intro to the graphics industry began in 2000 when he opened his first sign shop. Discovering that he loved tinkering with machines as much as with logo designs, Rob accepted a position as Technical Director at PA-Based Industrial Print Solutions.

In the years since, Rob has worked servicing all manner of solvent, UV and textile printing equipment and even pounded the streets of Manhattan, selling the digital fabric displays for retail stores.

Today Rob is still our team's go-to guy for questions on Flexi-Sign or anything related to sublimation or digital textile.

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Brian Hendricks

Partner & Technician

Starting his graphics career in 2001, Brian operated printers at a number of sign shops before becoming the lead equipment specialist for a large sign supply company.

Based in Ohio, Brian provides repair and color management services to wide base of signage, industrial and textile printing customers in the Mid-West. When not onsite, Brian's knowledge of software and hardware is an essential resource to our tech team.

Brian is such and enthusiastic leader, but we do sometimes need to remind him that not everyone wants to play with printers all night!

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Dave Mee

Partner & Technician

Starting as a photographic printer in his native New Zealand, Dave has been involved in visual imaging his whole working life.

 

Dave's official entry into printer repair came when he took a position with Mimaki USA, discovering he loved repairing machines even more than actually printing on them!

Based in Clinton, NJ, Dave is particularly focused on assisting dye-sub and textile clients.  When not assisting clients, Dave is our video and marketing content guy.

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John Amann*

VP of Sales

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Scott Betz*

General Manager

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Kelly Shaffer*

Office Manager

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Jen Mickey

Service Manager

Jen is the glue that holds our service team together.

 

Whether it's troubleshooting customer issues over the phone, sourcing obscure parts for a repair or orchestrating complex machine deliveries, Jen is always on the ball.

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Miranda Martin

Service Assistant

When you call for tech support, there's a good chance you'll be greeted by Miranda's cheery voice. We particularly love Miranda's attention to detail and bedside manner.

 

Although Miranda is a relatively recent addition to our team, she's been eagerly learning everything she can about Mimaki, Mutoh, Practix, Royal Sovereign and more.

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Kristine Swartz*

Customer Service

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Becca Bowan*

Shipping & Receiving Manager

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Stacy Shultz*

Shipping & Receiving

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Ron Shultz*

Heat Press Specialist & Trucking, PA

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Daniel Harrell

Field Technician, PA

When not wrenching on his race-cars, Daniel travels the mid-atlantic and Carolinas wrenching on printers.

 

Daniel has been with APC since 2015 and is an experienced trouble-shooter of UV Flatbed, Dye-Sublimation and Solvent Printers from Mimaki, Mutoh and Roland. There's rarely a machine that Daniel can't fix... I tell you what!

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Alex Georgias

Field Technician, PA

Coming from a print and production background, Alex has a unique ability to put himself in a customer's shoes when troubleshooting.

Alex is seldom intimidated, even when faced with a new piece of equipment. His analytical approach coupled with an eagerness to dig through manuals means that there's rarely a problem Alex can't get to the bottom of.

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Tony Rojas

Color Management Specialist, PA

Tony's love of printing began at an early age, spending time in his grandfather's print shop. After all these years you'd think that the novelty would have worn off, but we challenge you to find anyone more excited about printing and color than Tony!

 

Tony heads up APC's Color Services department, traveling the country managing color for devices large and small. Particular areas of expertise are profiling for textile and backlit. Tony is proficient in software from Onyx, Caldera, EFI, Ergosoft, Wasatch, GMG, ColorGate, ColorLogic and more

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Kyle Richner

Digital Specialist, PA

A true jack-of-all-trades, Kyle has advanced repair skills, troubleshoots software, writes color profiles, is an effective trainer, shoots photos and has design-chops to boot! 

When it comes to advising on equipment purchases, Kyle's background in graphics production allows him to truly understand a customer's needs, whether the tool needed is a UV Flatbed, a dye-sublimation printer, a laser-cutter or a piece of RIP or workflow software.

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Shawn Mason*

Digital Specialist, PA

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Liam Coughlin*

Field Tech & Production Printing, PA

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Jeanene Fitzgerald*

Midwest Region Manager & Marketing

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Jerricho Powell*

Field Technician, OH

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Conner Erlenwein*

Field Technician, IA

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Jose Taborda

Field Technician, NY

Based in Brooklyn, NY, Jose is an unassuming man of few words. Like a Ninja, he stealthily slips into our customer sites, barely detectable making repairs and leaving perfectly calibrated machines in his wake.
 
Like many of our techs, Jose comes from a pre-press and graphics background but has grown to be a legend in the printer repair world for his nimble, quick, and precise technical skills.

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Eric Michelsen

Field Technician, NJ

Eric has been with APC since 2016, taking care of a range of flatbed, solvent and sublimation customers in NY & NJ.

 

Eric's background in heavy equipment (offset presses and CNC), also makes him a perfect fit in our Sublimation Calendar service team. 

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Bill Kirchner

Field Technician, NJ

With a background in automated knitting machines, Bill is APC's newest textiles & sublimation specialist.

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Bob McAllister

New England Regional Manager

Starting as an R&D tech for an ink and media company, Bob has been a fixture of the New England printing community since the 90's. 

 

While Bob has worked numerous tech support and pre-press roles, he is perhaps best known for the 13 years running his own company, VIP Tech Services. Bob is well known for his independent repair on a range of equipment from HP, Epson,Mimaki, Roland, Mutoh, Seal, GBC and more.

We have always admired Bob's "Service First" mentality so we were thrilled when he agreed to join the APC team!

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Nick Leonardson

Digital Specialist, MA

Nick has been a regular fixture in New England, having worked for several equipment dealers and comes to us most recently from Mimaki USA.

Trained on a wide array of equipment from Mimaki, Roland, Mutoh, HP, CET, OKI and Epson, Nick is truly a versatile tech.

His schooling in both Engineering and Graphic Design makes him a perfect fit for the blend of art and science that is our industry.

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Ernie Bourgeois*

Application Specialist, MA

An enigma, inside of a mystery, wrapped in air-egress vinyl...